Reference

How We Handle Your Information

We collect what we need to run your account, process your bKash, Nagad and Rocket transactions, and keep the lobby secure. This policy explains what we gather, how we use it, and the choices you have.

Account data protectionPayment transaction recordsContact and withdrawal detailsDevice and access logsHow to request changes
Explore the Lobby Read FAQ
jaya9bet com How We Handle Your Information
DATA SAFEGUARDS

How We Protect What You Share

We encrypt connections between your device and our servers, store payment references separately from account profiles, and limit internal access to compliance and support staff who need it to process withdrawals or answer your questions. Here is how each layer works in practice.

Encrypted Sessions Every page load, deposit form and withdrawal request travels over an encrypted link so nobody between your device and our server can read your bKash number, Nagad PIN or account balance. Check for the padlock icon in your browser bar.
Payment Isolation We store your bKash, Nagad and Rocket identifiers in a separate database behind an additional access layer. Support agents see only the last four digits when they help you trace a deposit, and full references stay with the payment processor.
Retention Limits Transaction logs stay active as long as regional rules in eligible areas require, typically matching tax and audit periods. Once that window closes we either anonymise the records or delete them entirely, depending on what local law allows.
Your Access Rights You can ask for a copy of your account data, request corrections to outdated contact details, or tell us to remove information no longer needed. Reach live chat or email support with your username and we will process the request within the timeframe local law sets.
PRIVACY QUESTIONS

Reach Us About Your Data

If you want to see what we hold, correct account details, or ask us to remove information we no longer need, our support channels are open. Live chat answers data requests during active hours, email gives you a written record, and the account page lets you update contact fields yourself.

Live Chat Open the chat bubble in the bottom corner of any lobby page and tell the agent you have a privacy question. They can pull your data summary or escalate deletion requests to the compliance team within the same session.
Email Support Send your data request to the support address listed in the contact footer. Include your account username and a brief description of what you need so we can verify your identity and respond with the right documents or confirmation.
Account Settings Log into your account, head to the profile section, and edit your phone number, email or payment preferences directly. Changes save immediately and apply to future transactions, though historical records stay intact for compliance.

Privacy Policy Answers

We gather your phone number, email, a username you choose, and payment identifiers for bKash, Nagad or Rocket so we can verify deposits and process withdrawals. Device data like IP address and browser type helps us detect duplicate accounts and keep sessions secure.

We pass payment references to our processor partners only to complete your deposits and withdrawals. We do not sell contact lists or wallet identifiers to advertisers, and we share transaction records with compliance authorities only when local law in eligible regions requires it.

We hold deposit, withdrawal and bet records for the period regional financial rules demand, usually matching tax and audit cycles. After that window closes we anonymise or delete the data depending on what local law allows, keeping your account active records separate from archived logs.

Yes. Contact live chat or send an email to support with your account username and ask for a data summary. We will pull your profile details, transaction logs and support tickets, then send you a copy within the timeframe set by local law in eligible regions.

Log into your account, open the profile or settings page, and edit your phone number, email or linked bKash, Nagad, Rocket identifiers. Changes save right away and apply to future transactions, though past records stay as they were filed for compliance reasons.

Reach support via live chat or email and request account closure with data removal. We will close the account, stop new transactions, and delete or anonymise your records once any required retention period under local law expires. Some transaction logs may remain archived for legal compliance.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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